Frequently Asked Questions

Products & Care

What materials are used in MYSK JEWELS' pieces?

All our jewelry is crafted with 925 sterling silver and 18K gold plating, ensuring exceptional quality, durability, and hypoallergenic properties.

Will the gold plating fade over time?

With proper care, our gold-plated jewelry is designed to maintain its shine for years. Avoid exposure to water, perfumes, and harsh chemicals to preserve its luster.

Are your products suitable for sensitive skin?

Yes, all our jewelry is hypoallergenic and nickel-free, making it safe and comfortable for those with sensitive skin.

Can I wear MYSK JEWELS daily?

Yes! Our jewelry is designed for elegance and durability, making it suitable for daily wear. Just follow our care instructions to maintain their brilliance.

Delivery & Shipping

How long does delivery take?

UAE Orders: 2-3 business days.

International Orders: 5-10 business days, depending on your location.
We also ensure secure packaging for safe delivery.

Is the jewelry packaged securely for shipping?

Absolutely. Every order is carefully packaged in a premium jewelry box to protect your pieces during transit and ensure they arrive in perfect condition.

Can I return or exchange my purchase?

We accept returns or exchanges within 14 days of delivery, provided the item is unworn and in its original packaging. Visit our Return Policy page for details.

Sizing and Customization

How do I know which size to choose for rings?

Most of our rings are designed with adjustable sizing, ensuring a perfect fit for any finger. No need to worry about measurements—our rings are made to adapt to you.

Do you offer custom designs or engraving?

Currently, we don’t offer customization or engraving services, but our timeless designs are made to suit a variety of styles and preferences.

Got more questions?

Don't hesitate to contact us, our customer advisors will be happy to assist you.